POLICIES & FAQ
And of course we have to get down to the nitty gritty, just IN CASE something should go wrong with your order. Obviously I will do my very best to make sure that your items are made and despatched on time and arrive to you in perfect condition, but it's always good to know where you stand if something was to go wrong.
Payment by paypal or credit/debit cards at the time of purchase. Want to pay by paypal with no account? You can still pay using a debit or credit card. Choose the PayPal option during checkout. Once order submitted click on the ‘Pay Now’ button and choose the option to pay with a credit or debit card without having to sign up for a PayPal account.
All of our blocks are CE Tested as is a legal requirement, and are labelled as such.
Due to the large size of most of our orders, products are either sent Royal Mail 2nd class or MyHermes (if over 4 blocks). If you would like a different method of postage, please do message me so that we can discuss this before I ship your order. All supplies will be posted within 1-2 working days.
Hopefully you will be really pleased with the products you buy here, but if you have any problems please do message me so that I can sort it out for you. I will happily provide a refund providing the item is returned to me in its original condition & packaging (if possible) within 14 days of delivery.
The buyer will be responsible for any return postage costs. If your product has been personalised I am afraid I will not issue a refund unless the item is faulty.
How large are the blocks? Each block is 5x5 inches, so nice and chunky for little fingers!
How long do they take to arrive from dispatch? Orders can take up to 2 weeks, but if you have a deadline, just let us know and we will work with you to make it happen!
Are our blocks safe? All our blocks are CE tested as per the legal requirement for ALL toys. As such, they are 100% safe from birth.
If you have any questions that we haven't answered just drop us a message using this enquiry form. We will be sure to answer you as soon as possible, and we can add the question to our FAQ section too!